Why is there account maintenance?
At Arta, we’re committed to serving as your one-stop shop for wealth generation, and this update further enhances the experience. Currently, you own two separate accounts—one for cash, self-managed securities, and private market investments and another for managed public market investments. With this update, we’re merging these accounts into one, giving you a unified view of your entire portfolio. This will simplify your reporting, speed up cash and fund movements, and reduce the paperwork—now you’ll receive a single 1099 from Pershing instead of two. Additionally, public market investment liquidations will be processed 20% faster.
What happens to my accounts during maintenance?
Your account will be in maintenance mode for 2-3 business days. During this time, you will not be able to access your Arta account, initiate investments, review investment performance, or make withdrawals. You will have a new account number after maintenance.
We understand this may cause inconvenience. If you need to access your account or access funds at this time, please reach out to us at membership@artafinance.com
Will the performance of my assets be affected?
No, your assets are securely managed by our broker-dealer and custodian, Pershing. There is no impact on your assets.
How can I withdraw funds during the maintenance period?
You will not be able to access your funds directly through your Arta app. If you have an urgent need to withdraw funds, contact us at membership@artafinance.com, and we will assist you.
What happens to my linked bank account(s)?
Your linked bank accounts will stay connected to your Arta account. You may receive an email from Pershing confirming the bank account connection(s).
How can I check on the status of my account?
You will see a screen showing that your account is under maintenance when you log in. Additionally, we plan to proactively reach out to you via email and app during two milestones in the maintenance process:
- Pre-maintenance. You will receive two notifications: one a week prior to maintenance and another one at least 24 hours prior
- Post-maintenance. We will notify you once your account maintenance is completed
Need more information? You can reach out to us at membership@artafinance.com
How will I know when the maintenance is complete?
You will receive an email notifying you when your account access has been restored. At that point, you can log in and review your updated account.
Do I need to update my wire transfer instructions?
Yes, you will have a new account number after the account maintenance. Please update your wire transfer instructions to reference your new account number. If a wire is sent to your old account, we will manually transfer the funds, which may add an extra 1-2 business days to the process.
Will my tax documents be impacted?
For the 2025 tax season, you will receive only one 1099 from Pershing. Tax documents will be generated for both closed and open accounts if there is any reportable activity.
Please note, that if you have private market investments, you will continue to receive additional tax documents for these investments.
How will this affect my account statements?
You currently have two accounts in Arta: one with an account number starting with T7V and another starting with ASD. The balance from the account starting with T7V will be transferred to the account starting with ASD. This transaction will be reflected in both your account statements and the Arta app.
Going forward, you will only receive a statement for the account starting with ASD.
Can I access my old account statements after the maintenance?
Yes, you can access all of your account statements via the Arta app.
What happens if funds are sent to my old account after maintenance?
We will manually transfer any funds sent to your old account to your merged account. However, this may add a 1-2 day delay in processing.
I’m not seeing the performance data of my assets. Why is this happening?
After the maintenance, it may take up to three days for the performance metrics of your assets to show up, especially for self-directed assets.
What should I do if I receive a capital call during the account maintenance?
We will reach out to communicate with you directly if a capital call occurs during the maintenance mode. In most cases, you can wait until access is restored. We would also be happy to arrange wire instructions outside the app.
New investment opportunities were announced while my account was in maintenance. Can I still invest?
While this upgrade will conclude in time for you to explore these new opportunities, if you’d like to proceed with an investment during the maintenance period, please reach out to us at membership@artafinance.com, and we’ll be happy to assist you.
Who do I contact if I have questions?
You can always reach out to us at membership@artafinance.com or call us at (855) 926-2782 for any concerns or assistance.